Timeline
July - August 2022 (8 weeks)
Embedded Files
My Role
Ux Designer, Ui Designer, Ux Researcher
Problem
Serious disruptions occur in the operation process due to the cabin crew not using the CheckList.
Individual mistakes made because the Check List is not used cause major operational disruptions.
They not only affect people's careers but also cause major accidents, including physical injuries to passengers, aircraft and equipment, themselves and their teammates. (Trolley ejection, involuntary slide popping cases, injury to crew members and passengers during turbulence)
Despite all the ways tried by the management, effective CheckList usage has not been achieved for years.
The workflow cannot be followed and the operation process cannot be followed.
Efficiency data on cases cannot be generated and necessary improvement steps cannot be taken.
Those responsible for operational errors cannot be clearly identified, and individual improvements and developments cannot be made efficiently.
Solutions
User Interview
In my interviews with the employees, I discussed the consequences of not using the Check List-not using it effectively, possible precautions, and the costs of this situation and what kind of measures were taken in my interviews with the managers.
I asked employees the following questions;
Which of your last flight did you experience a disruption?
Could your glitch have been avoided using CheckList?
How did the step-by-step follow-up of the operation process affect your work situation and working conditions?
How do constantly updated announcements and bulletins affect the business process?
How can the app be made better? What are the existing shortcomings/improvements?
In face-to-face meetings with Turkish Airlines executives(Cabin Technical Director, 737 Aircraft Type Chief, Cabin Performance Chief, Flight Operations Manager.), I asked them the following questions:
What is the average number of cases resulting from the use of CheckList?
Could these cases have been prevented? (Could active CheckList use prevent problems?
What are the operational costs of these situations?
Are the obtained data collected in a pool and missing areas determined? If there is such an opportunity, can we easily identify the areas that need improvement?
What are the benefits of improving this situation for business development and performance increase?
Main insights
In all the interviews I had with the managers and employees, both groups stated that the use of an interactive, trackable CheckList would make a very positive contribution to the workflow.
Easy follow-up of the workflow encourages efficient CheckList usage.
Effective use of CheckList will largely eliminate possible operational problems, resulting in a much more efficient flight operation.
(Both by manager and employee)
The collected data will make it easier for the management to monitor each flight, and the resulting data pool will make it easier to identify the missing and areas that need improvement.
Themes + Insights
In order to produce an effective product, I tried to gather my design under 3 main headings.
Theme 1 : Easy to Use
Theme 2 : Sustainable
Theme 3 : Performance and Productivity based
User Flow and Information Architecture
Wireframes - First Outputs
Testing + Improvements
Testing + Improvements
3 Major improvements in my design
After user testing, feedback and design research, I made 3 major improvements in my design.
The Final Products
Style Guide
Conclusion and Retrospective
In order to move my design and the resulting user experience to the next level, I would examine various design systems more and try to apply them to my product.
If I had more time, I would focus more on my research, do more user interviews, scan articles, and access more data.
Since it was my first project, I was a little too focused on the design processes to be more disciplined, which at times made it difficult for me to dig deeper into the problem. As my experience increases (as I become more familiar with the processes), I would like to delve deeper into the subject.
If I had more time, I would be more repetitive in my designs. I would try to get as many different outputs as possible and focus on choosing the best ones.
Thank You for Reading! :)
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